Return and Refund Policy

Our goal is to provide exceptional service and be as helpful as possible!

We proudly stand behind our products with a 30-day money-back guarantee and a full 1-year replacement warranty on all PainMedX devices.

If you would like to return a device, please start by contacting us at support@painmedx.com. Once we receive your return, we will inspect the item(s) and process your request based on the following:

• For unopened, factory-sealed items, we will issue a 100% refund to your original payment method after confirming the item has not been opened.
• For opened or used devices, we will issue a refund minus a 15% disposal and service fee, refunded to your original payment method.
• Please note that shipping fees are non-refundable.
• If you've misplaced a charger or need a replacement due to a technical issue, please contact us at support@painmedx.com. PainMedX devices are covered by a 1-year replacement warranty for any technical defects.

We’re committed to your satisfaction and here to help with any questions you may have. You can always reach out to us at support@painmedx.com for any return-related inquiries.